Introduction
At EPARKA, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, we are here to help with our refund policy outlined below.
Eligibility for Refund
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refund requests must be made within 30 days of purchase.
Non-Refundable Items
Certain items are non-refundable, including gift cards, software downloads, and any sale items marked as final sale.
Refund Process
To initiate a refund, please contact our customer service team at [email protected] with your order details. Our team will guide you through the process and provide a return shipping label if applicable.
Refunds (if applicable)
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at [email protected].